The Art of Hostmanship

Hostmanship© is a practical philosophy that goes beyond hospitality; It is the art of making people feel welcome. With Hostmanship© as a starting point you can become a GameChanger in any service industry.

It doesn’t matter if you are serving customer, patients, passengers or co-workers. In the world of Hostmanship© you approach everyone as a cherished guest. Where there is a guest, there is also a host. This ‘guest-host’ approach is the start of developing a habit of welcoming yourself and others. The foundation for true hospitality and sustainable success for us as individuals and society at large.

Overview

Study start

  • February
  • September

Location

  • Leeuwarden

Language

  • English

European credits

  • 15 EC's

Minor type

  • For all bachelor programmes

Subject area

  • Business and Management
  • Hospitality Management

Minor content

In this minor you will sharpen your people skills and master how to apply the Hostmanship© philosophy using the Hostmanship© method. A unique method that will transform your standard operating procedures into meaningful interactions with guests.

The Hostmanship© method is based on academic articles and literature in the field of humanism, behavioral sciences, sociology and hospitality. It emphasizes the human part of hospitality by showing how one exceptional meeting can make a difference. The Hostmanship© method follows a four step-model of habits. This habit-forming method uses building blocks linked to creativity, branding, appreciative inquiry, intrinsic motivation, mindset changes, and many such.

Together with industry professionals, and field-experts you will be working on real world design challenges. Design Challenges can be executed in the form of a project, research and other forms of active professional products. You will be supported with opportunities for presentations and publications. Hosting and inviting others into meaningful dialogue during campfire sessions, you will develop yourself as a Hostmanship© practitioner.

At the end of the minor, you will be awarded with a certificate of completion from the Hostmanship© Group.

Structure of the minor

End term level learning outcomes of the bachelor education of the Hotel Management school NHL Stenden.

  1. Creates a welcoming environment that guests and other stakeholders perceive as valuable, safe and sustainable. (PEP 1)
  2. Analyses guests/clients and others involved to anticipate effectively on their needs and wants. (PEP 5)
  3. Provides creative solutions to make a difference in divers fields of expertise. (PEP 7)
  4. Understands own norms and values to reflect on ethical behavior. (PEP 11)
  5. Reflecting on own personal and professional experiences and actions to stay ahead of the changing environment. (PEP 12)
     

Examination

The test methods:

  • Book (infographic) and professional product presentations
  • Campfire Hosting and Habit diary (personal development)
  • Peer- and self-assessment on Hostmanship© method application
     

Admission requirements

Have completed year 1 and 2 of your own Bachelor’s education.
This minor fits all educational fields and will take you further in any field of expertise in your future.
The minor is inclusive and allows for equal participation from all. Welcome. Everyone. Always.

On completion of this minor you are welcome to take up the second minor – Lead as Host.

All students can benefit from this minor because; “People will forget what you said, people will forget what you did, but people will never forget how you made them feel!” - Maya Angelou

Questions?

Do you have questions about this minor? Ask them via the online form.