Esther Boers

Esther Boers
“It's the little things that make the difference”
Esther Boers
Alumnus Hotel Management School

Having moved from hospitality to healthcare, Esther now carries the title Manager of Hospitality. Though she's not keen on the word manager, she loves the word hospitality and carries it through in her work to make Topaz more proactive in provision of specialised elderly care.

It's the little things that make the difference

Hostmanship has such a different value in the health industry for the elderly. We become the guest in their home, yet we are acting as their host, so we need to make sure they have as much autonomy as possible. They choose what they want and when. Right at the start, we make a mood board with them that covers everything from how they like to wake up and if they have special beliefs to what food they like – and like less. It helps our work to be led by human interaction rather than protocol, so that there is more value in the care we give.

Become a game changer

We have to provide a really caring environment and are constantly having to adapt to the behaviour of the people we care for. If we listen, really listen, to what they're saying, the goal can actually become simpler and easier to attain.

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