Hospitality Studies

Hospitality is about feeling welcome and free to be yourself. Creating a sense of hospitality means people stay longer, feel part of a community, and share their positive experiences and cultures with others. Visitors and residents increasingly want meaningful experiences and connections, even when they are only visiting for a short period of time. Creating hospitable environments is important for businesses, for local government, for hospitals and care homes and for those delivering hospitality services – our professorship is interested in discovering hospitable moments in unusual places and times as well as where we might expect to find them.

Education and industry

In our research we focus on real-life situations in our industry as well as developing and testing theory. We collaborate with other hospitality research centres in The Hague, Breda and Enschede and conduct research with colleagues and students (undergraduate and postgraduate) for small local and large international hospitality organisations. We also support students and staff in developing their skills in research methods across qualitative and qualitative methodologies including new approaches such as netnography. Students can choose to participate in ongoing research projects or receive support from AIHR members in developing their ow

Research Group ‘Hospitality Studies

The Professor, Chair of the Research Group, is Dr. Erwin Losekoot. The Research Group is made up of two members, Dr. Anne Keizer-Remmers, a specialist in qualitative research methods and cross-cultural research, and one other


NHL Stenden University of Applied Sciences
Stenden Hotel Management School
Postbus 1298

Rengerslaan 8-10
NL-8900 CG Leeuwarden, the Netherlands

Administrative Assistant: Ms Regina van der Meer
T: +31 (0)6 15319709

Office Manager ESR/Academisation Office: Ms Sonja Schuil
T: +31 (0)6 19281329