Hospitality Management 3-year course overview

Average study load per week: 12 contact hours, 28 hours of self-study

At the first level, you will get to know the hospitality industry and find out who you are as a professional, in the first semester called The Hospitality Operations Professional. We invest heavily in your personal development and support, so you can discover your unique hospitality DNA.

This level will teach you the basic skills required in the hospitality industry; it's a mix of theory and practice. You will discover the various operational aspects of running a hotel in our own 4-star Notiz Hotel, from cooking in the kitchen to cleaning the rooms. You will also get your first Design Challenge: with a small group of students, you must come up with the best solution to a problem posed by one of our own training companies, such as Notiz Hotel or restaurant Wannee. By the end of the first semester, you will be able to create a welcoming environment for guests that they see as valuable, safe and sustainable.

In the second part of the year, your development is  at the supervisory level, which means you'll be leading a team. This may be in the kitchen, but could also be in Human Resources, Marketing or Reservations. You will also get new Design Challenges: your assignment might be the development of a vegetarian fast-food chain or a climate-neutral hotel chain. From this moment on, you will be working with external partners in the service industry. At the end of this level, you will be able to contribute to the goals of the organisation by using your network. You know how to handle guests so that you can effectively respond to their needs and wishes, plus you make well-informed decisions that you can justify to the stakeholders. With your entrepreneurial mindset, you provide creative solutions that add value to the hospitality industry. The semester are:
 

1. The Hospitality Operations Manager ,including 5 weeks of practical experience at one of our own training companies
2. The Business Tactical Leader, including 5 weeks of practical experience at one of our own training companies

General subjects include:

• Economics
• Law
• Marketing and Communication
• Revenue Management
• Intercultural Management
• Risk Management
• Strategic Management
• Research & Statistics
• Business English

Specific subjects include:

• Hostmanship
• Gastronomy, including taste and tasting theory, food safety, and product knowledge
• Knowledge of wine
• Simulation game

Average study load per week: 8 contact hours, 32 hours of self-study

The third level is all about your role as a professional and a global citizen. We continue to invest in your personal development and support, so you can become a game changer in the hospitality industry! 

The third, again, is a mix of theory and practice. Your development is now at the management level. This means you'll be leading one or more teams, as a chef or a marketing manager, for example, bearing full responsibility for the result. At this level, you will receive your last Design Challenge. In small groups, you will once again work on your assignment, provided by an external service industry partner. By the end of level 3, you will be a flexible leader who is able to adapt to the situation at hand, a leader who is extremely effective at supporting and coaching teams.

1. The Global Hospitality Manager, including 5 weeks of practical experience at one of our own training companies
2. (International) minor, two minors of 10 weeks or one minor of 20 weeks 

General subjects include:

• Economics
• Law
• Research & Statistics
• Marketing and Communication
• Revenue Management & Rooms Management
• Business English

Specific subjects include:

• Gastronomy, including taste and tasting theory, food safety, and product knowledge
• Knowledge of wine

In the this level, you will also choose 2 minors from over 30 minors that best reflects your personality and ambition. Check out the Specialisations section at the bottom of this overview.

During your minor you focus on a specific subject or expand your knowledge by taking an additional subject. This allows you to truly take charge of your education by ‘customising’ your course. Check here the total overview of the minors.

You can take these minors on the NHL Stenden campus in the Netherlands or at one of the NHL Stenden Grand Tour locations in South Africa, Bali or Thailand. You can also choose from minors offered by other courses and universities of applied sciences via an Exchange programme – this is all part of broadening your academic skills.